Privacy Policy

Introduction

This Privacy Policy explains how Mena Associates & Partners LLC-FZ ("Mena Associates and Partners", "we", "us") collects, uses, stores, and shares personal information in connection with our debt collection, debt management, dispute settlement, and commercial intermediary services in the United Arab Emirates and internationally.

Who We Are

Mena Associates & Partners LLC-FZ
Meydan Free Zone, Dubai, United Arab Emirates
Address: Meydan Road, Nad Al Sheba, Dubai, UAE
Trade License No. 2312501 · TRN 104257807800003
Email: contact@menaap.com
Phone: +971 50 685 7514 / +971 56 922 9428 / +971 4 294 1815

Information We Collect

We collect information in the following ways:

• From clients: company or individual name, contact details, address, and details of the claim submitted to us for collection.
• About debtors (third parties): when a client submits a case, we collect the debtor's name, contact details, and address, along with any supporting documents provided (such as contracts, invoices, statements of account, or bounced cheques) that relate to the claim.
• Automatically: standard technical information collected when you visit our website, such as browser type and pages visited.

How We Use Information

We use the information we collect to:

• Assess and pursue debt collection and recovery cases on behalf of our clients;
• Communicate with clients, debtors, and, where applicable, associate law firms or courts involved in a case;
• Maintain records of case submissions and correspondence;
• Operate, maintain, and improve our website and services;
• Meet our own legal, regulatory, and accounting obligations.

Basis for Processing

We process client information to perform the services requested of us. We process debtor information supplied by our clients on the basis of our clients' and our own legitimate interest in pursuing lawful debt recovery, and in support of our clients' contractual and legal rights against the debtor.

How We Share Information

We may share information with:

• Associate law firms, courts, or enforcement authorities where a case proceeds to litigation or formal legal process;
• Service providers who support our operations (for example, website hosting and email delivery), under confidentiality obligations;
• Authorities, where required by UAE law.

We do not sell personal information to third parties.

Data Retention

We retain case-related information for as long as necessary to carry out the services requested, to maintain our business records, and to meet applicable legal and regulatory retention requirements.

Data Security

We take reasonable technical and organizational measures to protect the personal and case information we hold, including restricting access to submitted documents and case records to authorized personnel.

Your Rights

Subject to applicable UAE data protection law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to object to certain uses of it. To make a request, contact us at contact@menaap.com.

Cookies

Our website may use cookies to support basic site functionality. You can control cookies through your browser settings. See our Cookie Policy for more detail.

International Transfers

Where a case involves parties or proceedings outside the UAE, information may be shared with associate firms or authorities in the relevant jurisdiction as necessary to pursue the case.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact us at contact@menaap.com or +971 50 685 7514 / +971 56 922 9428 / +971 4 294 1815.